We answer all your questions
Frequently asked questions
What does it mean that each piece is unique?
Each of our pieces of jewelry is handcrafted using natural materials such as gemstones. Since each stone is unique in color, shape and pattern, no two pieces of jewelry are the same. This means that you will receive a truly one-of-a-kind piece that is made especially for you and your pet and cannot be found anywhere else.
How long does it take for my handmade jewelry to arrive?
Since each piece of jewelry is individually made by hand with a lot of love, production usually takes 1-3 days. As soon as the piece is finished, it is shipped immediately. You can generally expect your piece of jewelry to arrive at your home about a week after ordering.
Can I have a collar adjusted if it doesn't fit properly?
We are happy to help you if the collar needs to be adjusted later. Just contact us and together we will find the best solution to ensure that the collar fits perfectly.
Can I have a piece of jewelry personalized according to my own ideas?
Yes, that is possible! If there is a reference to this in the product description, you are welcome to send me a message. I am happy to accommodate your individual wishes and adapt the piece of jewelry to your ideas.
What is your return and exchange policy?
Since our jewelry is personalized and made in special sizes, returns or exchanges are unfortunately not possible. Please make sure that all details are correct before ordering. If you have any questions, please do not hesitate to contact me!
What is EM ceramic and how does it work in the collars?
EM ceramics stands for "effective microorganism ceramics" and are made from clay that is fermented with beneficial microorganisms and then fired. This ceramic has the ability to store and release positive vibrations, which can promote your pet's well-being. In our collars, EM ceramics are often used as a natural defense against ticks and fleas by positively influencing your pet's skin environment. It is a natural method that does not require any chemical additives and is gentle on the animal. However, the effect can vary from animal to animal and is no substitute for regular checks for ticks.
Legal notice
I expressly point out that all statements made regarding the healing effects of individual products, especially gemstones on this website, have not yet been scientifically proven or medically recognized! They do not represent a form of therapy or diagnosis in the medical sense. The use of gemstones, minerals, essential oils must under no circumstances replace medical advice or help!